IT Technician

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IT Technician      

Department: Information Technology

Reports To:   IT Manager 

Salary: $39,270

Non-Exempt 

JOB SUMMARY

The City of Stephenville is seeking an IT Technician. Under direct supervision from the IT manager, the IT Technician assists with daily technology needs. This position will primarily support the Public Safety (Fire and Police) areas of the City.  Performs technical analysis and maintenance of the City’s Information Services. Work involves a range of technologies including, but not limited to, desktop, server, and networking computing systems. This position works under the direct supervision of the IT Manager. The position does not supervise any positions.

DUTIES/RESPONSIBILITIES

Duties may include, but are not limited to, the following:

• Assist the IT manager with installing/troubleshooting server and network technologies

• Support Police and Fire software including the Motorola Spillman Flex CAD and RMS system

• Respond to and resolve daily technology issues

• Perform weekly maintenance on information technology systems

• Install and configure end-user technologies such as desktops and VOIP phones

• Provide daily technical support to end-users for varying technologies

• Provide general end-user technology training

• Other duties as assigned

SKILLS, KNOWLEDGE, AND ABILITY

• Establish and maintain effective working relationships with other employees, the public, other agencies, and vendors

• Analyze situations or problems quickly and objectively, identify alternative solutions and determine and take appropriate action

• Ability to plan and execute work tasks according to departmental schedules and deadlines

• Communicate effectively, both orally and in writing

• Think and act quickly and judge situations and people accurately

• Perform basic mathematical calculations used in formulas

• Maintain effective audio-visual discrimination and perception needed for: making observations, communicating with others, reading and writing, and operating assigned equipment

EDUCATION, EXPERIENCE AND OTHER REQUIREMENTS

• Minimum Qualifications

• Must be authorized to work in the United States

• Must have a valid Texas driver’s license, and currently have and maintain a satisfactory driving record

• Must have a High School Diploma or GED equivalent

• Ability to communicate (read, write, and speak) effectively in the English language

• Previous experience managing information technology systems

• Security Clearance, must be able to pass a CJIS background check

Preferred Qualifications

• Knowledge of Server/desktop hardware and software technologies

• Knowledge of LAN and WAN technologies

• Knowledge of Spillman Flex Computer Aided Dispatch and Records Management Systems. 

• Knowledge of backup technologies and procedures

• Knowledge of remote access technologies

• Knowledge of VOIP technologies

• Knowledge of information technology security best practices

• Knowledge of desktop software installation and troubleshooting

• Certifications in related information technology fields

PHYSICAL REQUIREMENTS

Position requires the ability to stand, push, pull, squat, kneel, twist, reach, climb, crouch, and stoop while assisting others or working alone. This position also requires repetitive hand movement and fine coordination in using computer keyboards. Must be able to sit for extended periods during the day-to-day functions of the IT department. 
Work is performed mostly in office settings, with extensive exposure to a computer screen. Hand-eye coordination is necessary to operate computers and various pieces of office equipment, install and repair computer components. While performing the duties of this job, the employee is required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds. 
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.   
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

WORK ENVIRONMENT

The majority of work is performed in an office setting and may be subject to ordinary risks typically found in an office environment. Some tasks are routinely performed without exposure to adverse environmental conditions; however, some tasks are performed with exposure to dust or pollen, heat/cold, or extreme weather conditions. The noise level in the work environment is usually quiet to moderate.      

NOTE: The above statements are intended to describe the general nature and level of work being performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required.

“As an equal opportunity employer, the City of Stephenville considers only qualified applicants without regard to color, age, race, ethnicity, sexual orientation, gender expression, disability, national origin, veteran or marital status.”

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